Picket&Rail Singapore's Bestselling Solid Wood Furniture Retailer - Picket&Rail Singapore's Premium Furniture Retailer

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Dear Valued Customers,

We would like to thank you for your continuous support for Picket&Rail over the years.

It’s been over 20 years now since Picket&Rail was first established in Singapore and we have been continuously driven to provide you with the best possible sales and after-sales service.

Lately, the government has introduced many measures so as to boost productivity and efficiency. The government has also put in stricter measures to employ foreign workers making companies experiencing shortage of manpower. Hence, we will be implementing the following changes for our customer support:

With effect from 23rd February 2015, we have discontinued our phone support.

 

Whatsapp Us for Better Service (No Calls Please)

For all furniture support issues pertaining scheduling of delivery dates, product issues and other after-sales service matters can be sent via our email at customerservice@picketandrail.com or via our new WhatsApp number at 8181 0175 or  8181 0619.

For all wallpaper, combi blinds and flooring after-sales support issues, kindly send in your emails to wallpaper@picketandrail.com or via our new WhatsApp number at 9770 5872.

With this implementation, you can be assured of faster response timing for support matters especially via WhatsApp. You may now be able to directly send us photos and simply text us on the go or just leave a voice message. We will be better able to track any issues.

 

Email us for Better Service

The following email addresses are managed by respective brand or function managers. By emailing to the appropriate email address, you will enjoy a quicker and tailored response.

  1. solidwood@picketandrail.com - For any sales promotions, price and general inquiries about our Americana, Chicago and other wood furniture.
  2. kuka@picketandrail.com - For any sales promotions, price and general inquiries about KUKA Leather and Fabric sofas.
  3. modernclassic@picketandrail.com - For any sales promotions, price and general inquiries about Modern Classic Furniture.
  4. wallpaper@picketandrail.com - For any sales promotions, price and general inquiries about our Original Korean Wallpapers, Combi-Blinds and Vinyl Flooring.
  5. noryafurniture@picketandrail.com - For any sales promotions, price and general inquiries about our Norya Furniture.
  6. outdoor@picketandrail.com - For any sales promotions, price and general inquiries about our premium outdoor collection.
  7. factoryoutlet@picketandrail.com - For any sales promotions, price and general inquiries about our warehouse sales and clearance products.
  8. commercial@picketandrail.com - For any sales promotions, price and general inquiries about F&B, custom, office and hospitality furniture.
  9. hr@picketandrail.com - For any job opportunities and career inquiries.
  10. marketing@picketandrail.com - For any marketing-related activities.

Our support operating hours are from Monday - Friday: 10am to 7pm, Saturday 10am to 1pm excluding public holidays.

Please do not send support correspondences to our Facebook pages or call our showrooms. Support is not available at these channels.

Headquarters: 25 Tagore Lane, Unit #02-09, Singapore Godown Building, Singapore 787602
Picket & Rail Holdings Pte Ltd
RCB No.: 200307994M
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