Return Policy For Baby Products

Baby&Kids 60-Days Returns Policy

  1. Purchase date must be strictly within 60 days
  2. Item must be brand new, in original condition and undamaged
  3. All original labels, seals on box must be intact and not broken
  4. Products with expiry of less than 6 months cannot be returned
  5. Products that are stated as ‘shipped from a separate location cannot be returned.
  6. Applicable only for baby products.
The following products cannot be returned unless unopened :
  1. Car Seats
  2. Strollers
  3. Safety gates and extensions
  4. Booster seats
  5. Any other products related to child safety
  6. Items that need assembly and had been taken out of the box

 

Please follow the following procedures :

  1. Email your request to csbaby@picketandrail.com
  2. You should send photo images of the product showing every possible angle, especially the condition of the packaging as per our conditions stated above
  3. You will receive an acknowledgement and pre-approval if all conditions are met
  4. The cost of returning the item to us will be fully borne by you.
  5. Upon receipt of the returned item, we will inspect the item as per our conditions stated above
  6. If you return is accepted, you will receive an email from us within 7 working days
  7. Refunds are issued in the form of store credits which you can use for future purchases
  8. The refund amount will be the actual amount you paid
  9. Baby&Kids reserve the right to reject any return item that does not meet our return condition. If the item is rejected, you have to collect the item back.

 

MAXI COSI WARRANTY AND WHAT IT COVERS

What does thewarranty cover?

  • covers manufacturing defects in materials and workmanship when the products are used normally and as instructed in the manual.
  • the 24-month period is from date of the original retail purchase
  • doesn’t cover normal wear and tear
  • doesn’t cover damage caused by accidents, fire or excessive liquid damage
  • doesn’t cover abusive use or negligence
  • doesn’t cover a product label or identification number has been removed

    Wear & Tear includes :

    • Wheels and fabrics worn down by regular use
    • Natural breakdown of colours and materials due to normal aging of the product
    • Natural deterioration of moving parts due to regular use

     

    LECLERC STROLLER WARRANTY
    LSC Europe B.V. - as a manufacturer of the Leclerc Baby strollers -  warrants consumers that the product shall be free from material and manufacturing defects and warrants a normal functioning under normal conditions, according to the user guide and technical specifications for a period of 24 months, after the original date of purchase. This covers all manufacturing defects on the chassis, frame, and wheels and all the textiles pieces and harnesses of the Leclerc Baby strollers.

    Any manufacturer’s warranty applies without prejudice to any rights or allocated by law, such as statutory warranty. A statutory warranty implies that a product is or should function as can reasonably be expected by the consumer.

    This manufacturer’s warranty applies only in the region in which the product was purchased. LSC Europe B.V. guarantees that the product will be in compliance only with the statutory provisions and/or government regulations that apply in the region in which the product was sold. The manufacturer’s warranty is not transferable and may therefore only be invoked by the first owner. 

    The manufacturer’s warranty provides a right to repair unless the manufacturer is of the opinion that replacement or return of the product is necessary. The manufacturer will bear the expense and risk of transport from and to the retailer.

    Any claim under this manufacturer’s warranty you must be provided with:
    ·        a clear description of the complaint
    ·        a copy of the original receipt of purchase;
    ·        the defective product
    ·        and/or photographs of the defective part or product.

     
    What is covered by the manufacturer's warranty?

    The manufacturer’s guarantee applies in respect of the product and covers the following: all manufacturing defects in the chassis, frame, wheels, adapters (frame and car seat adapters), zippers, all parts of the harness of your Leclerc Baby stroller, seams in the covering, self-adhesive straps and colorfastness.

     

    The manufacturer's warranty will void in the following circumstances: ·     

    If you have made or arranged for unauthorized modifications or repairs to be made without first having received written permission from LSC Europe B.V. or the retailer.

    Defects resulting from neglect or an accident and/or from any use or maintenance other than that indicated in the user guide, including improper storage and product care.

    Any damage to the product caused by normal regular wear and tear, including damage to push bars or upholstery due to normal daily use of the product and holes or tears in the tires.

    Any transport damage. Tip: always carefully inspect your Leclerc Baby stroller carefully after it was shipped by an airline (or other carriers) and in case of any damage immediately file a claim with the carrier.

    Customer dissatisfaction with the product in terms of design, weight, functionality or color

     

     

    WARRANTY FOR OTHER BABY PRODUCTS

    1. For manufacturing defects, purchase date must be strictly within 6 months.
    2. For missing parts, purchase must be within 2 weeks.
    3. Warranty covers manufacturing defects & missing parts only.
    4. Warranty does not cover damage due to wear and tear and/or misuse.

    Please bring back the item to our showroom at 25 Tagore Lane and we will inspect the item before determining if the item will be replaced in its entirety, replacement parts will be issued, or the damage is due to misuse or wear and tear.